Our SpinKong Responsible Gaming

Recognising Problem Gambling

One of the most important steps toward responsible gaming is recognising when gambling stops being fun. At SpinKong Casino, we want you to feel empowered to identify early warning signs and take action before a habit becomes a problem. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you originally planned?
• Do you find it difficult to stop playing, even when you want to?
• Do you gamble to recover money you have already lost?
• Has gambling negatively affected your relationships, work, or finances?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you hide your gambling habits from friends or family?
• Do you borrow money or sell possessions to fund gambling?

If you answered yes to any of the above, we strongly encourage you to use the self-exclusion and limit tools we have built into our SpinKong platform, and to reach out to a professional support organisation. You are never alone, and help is always available.

Our Responsible Gaming Tools

We at SpinKong Casino have put practical tools in place so that you can manage your gaming activity directly from your account. These features are designed to give you full control over how you play, how much you spend, and how long you stay on our platform.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your SpinKong account. Once a limit is in place, our system will prevent any deposit that exceeds the threshold you have chosen. If you decide to lower your limit, the change takes effect immediately. If you choose to raise it, a cooling-off period applies to give you time to reconsider.

Session Time Reminders

Our SpinKong platform allows you to set reminders that notify you when you have been playing for a set amount of time. These prompts are a simple but effective way to keep track of how long you have spent gaming and help you take regular breaks.

Reality Checks

While you are playing, we can display on-screen notifications that show you how long your current session has lasted. These reality checks keep you informed so you can make conscious, deliberate decisions about whether to continue or step away.

Self-Exclusion

If you feel you need a break from gaming altogether, we at SpinKong offer a self-exclusion option. You can request a temporary pause or a permanent closure of your account. During a self-exclusion period, you will not be able to log in, place bets, or receive any marketing communications from us. We take these requests seriously and process them promptly.

Account Cooling-Off Periods

In addition to full self-exclusion, our SpinKong platform provides shorter cooling-off periods — for example, 24 hours, 7 days, or 30 days — during which your account is temporarily suspended. This option is ideal if you simply need a short break to reset and reflect.

Our Approach to Underage Gaming

At SpinKong Casino, we have zero tolerance for underage gambling. Our platform is strictly for players who are 18 years of age or older. During the registration process, we collect information that allows us to verify age, and we conduct checks as part of our ongoing compliance obligations. If we have any reason to suspect that a player may be underage, we will immediately suspend the account pending a full review.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling websites. Tools such as Gamban, Net Nanny, and Cybersitter can help block access to gaming platforms on shared devices. Please keep your SpinKong login credentials private and never share your account with anyone — especially not with minors.

Keeping Only One Account

Our SpinKong Casino policy strictly prohibits the creation of multiple accounts. Each player is permitted one account only. This rule exists to protect the integrity of our responsible gaming systems — including self-exclusion. If a player attempts to open a second account after self-excluding, we will close the duplicate account immediately and enforce the exclusion. If you have accidentally created more than one account, please contact our support team right away so we can resolve the situation.

External Support Organisations

We at SpinKong are proud to direct players toward a range of independent, professional organisations that specialise in gambling-related support. These services are free, confidential, and available around the clock:

We encourage you to reach out to any of these organisations if you feel your gaming has become difficult to manage. Seeking help is a sign of strength, and these services exist precisely to support people in your situation.

Responsible Gaming Tips From Us

Here at SpinKong, we want every player to enjoy their time on our platform in a healthy, sustainable way. Here are a few practical tips we recommend keeping in mind every time you play:

• Set a budget before you play — decide how much you are comfortable spending and stick to it, regardless of wins or losses.
• Treat losses as the cost of entertainment — never chase losses or increase your bets in an attempt to recover money.
• Take regular breaks — step away from the screen, even for a few minutes, to keep your perspective clear.
• Never play under the influence — alcohol or substances can impair your judgement and lead to decisions you would not otherwise make.
• Balance gaming with other activities — our SpinKong platform is one source of entertainment, not the only one. Keep a healthy variety of hobbies and social activities in your life.
• Play for fun, not profit — gaming outcomes are determined by chance, and no strategy guarantees a win.